All projects
Automation
Agent Support L1
Level-1 AI support agent, integrated into the existing flow.
Result
70%tickets auto-handled
- Client
- Scale-up B2B
- Role
- AI Architect
- Duration
- 3 semaines
- Year
- 2024
Context & deliverables
Conversational agent handling 70% of level-1 tickets, with controlled human escalation.
Integrated with Intercom, dynamic knowledge base and quality metrics.
Tech stack
LLMn8nAPI
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